Please note that reserves the right to cancel any order due to stock availability or information errors. If you require assistance or have any questions, please call us at 613-234-8988 ext. 115 (Ottawa) or 1-800-680-8883 (long distance) or email us at

Payment Policies accepts Credit Card (Visa and MasterCard only) and PayPal payment.

To learn more about our payment methods and for assistance in setting up bill payment, please see below.

Credit Cards

For all credit card orders, your shipping information must match your credit card billing information. reserves the right to cancel any order that does not comply with this notice. If you would like to ship to an alternative address, you may register the alternative address with your issuing bank, which we can then verify during our normal verification process.

If paying by credit card, you will be taken to a secure site to complete the transaction. At no time will take your credit card information on our site or store it on our servers.

Online Banking

Electronic Money Transfers are a secure and easy way of making a payment for an online purchase. It is just like paying a bill online. Currently we only accept bill payment through the following banks: Bank of Montreal, CIBC, Royal Bank of Canada, Scotia Bank, and TD Canada Trust.

At no time will you be required to provide any banking information on our website. All payments are made through your financial institution’s website. Your Customer ID is your either Account Number or Temporary Account Number(Last 7-digits starting with non-zero number) when setting up Canada Computers as a Payee.

The following steps will assist you in registering for online banking with your bank, setting up Canada

PayPal accepts payment through PayPal. You need to have a registered PayPal account in order to make a payment through PayPal.

If you are new to PayPal, go to and register before attempting to complete a PayPal transaction with

1. In the ‘Payment Information’ section of the Checkout process, select PayPal as your payment method and click Next.

2. Review your order for accuracy and click Place Order. This will send you to a secure PayPal checkout.

3. Sign in to PayPal with your registered email and password.

4. Follow the onscreen instructions and complete your order.

Note: If the billing address associated with your account does not match the billing address associated with your PayPal account, your order will not be completed and you will be automatically redirected back to the checkout screen. There you will notice that your billing address has been automatically changed to match your PayPal account. Proceed with Step 1-4 to complete your PayPal payment.

As soon as PayPal has confirmed the payment and shipping information, orders will be processed immediately and shipped the same day when the items are all in stock. reserves the right to cancel any order that does not comply with this notice.


To cancel your order, simply call or email us with your Online Order#. Please include your reason for requesting the cancellation. To ensure that your order is cancelled in a timely manner, calling would be the better option.

If your order is shipped prior to receiving your cancellation request, shipping charges will not be refunded to you.

ll refunds will be processed as soon as possible, and typically take 1-2 business days on our end. Please remain patient. Contact us if you notice an extensive delay in receiving your refund.

Support Centre
1040 Somerset Street W.
Ottawa, ON K1Y 4L3

TechStore Hours
Monday: Closed
Tuesday: 10am - 4pm
Wednesday: 10am - 5pm
Thursday: 10am - 4pm
Friday: 10am - 5pm
Saturday: 10am - 3pm

(613) 234 - 8988 X 115